• COMPLAINTS MANAGEMENT

    1.Treat Customers Fairly, and

    2. Complaints Management Policy.

    • Treat Customers Fairly and Complaints Management Lesson

                   According to the FSCA and Section 2 of the Financial Advisory and Intermediary Services (FAIS) Act’s General Code of Conduct which in essence requires the Financial Services Providers (FSPs) to act with honesty, skill and care, the following 6 outcomes are the core values and principles of ‘Treating Customers Fairly’: 

    • TCF and Complaints management Quiz

Available courses

Protection of Personal Information Act (POPIA) Compliance Assessment

The Protection of Personal Information Act (POPIA) Compliance Assessment is designed to evaluate your understanding of South Africa’s data protection and privacy legislation. This course ensures that all employees are aware of their responsibilities in handling personal information lawfully, securely, and transparently.

Participants will be assessed on key POPIA principles, including data subject rights, lawful processing of information, information security measures, and organizational compliance obligations. The assessment supports the organization’s broader commitment to ethical governance, accountability, and risk management under the Audit and Risk framework.

Upon successful completion, participants will demonstrate compliance awareness and contribute to maintaining a culture of data protection within the organization.


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